How do I return or exchange my order?

You may return/exchange your order to our store within 14 days after your purchase. Please read more about our Return and exchanges page.

How long does it take to process my return?

Once we have received your package, your refund will be processed within 3-5 working days. You will be notified via your email when this transaction has taken place. Please read more about our Returns and exchanges.

Where is my order?

Please make sure to check your email for a shipment confirmation email to see the most recent activity on your package. You can follow up and track your order with UPS through our supplied tracking number included in your order.

Is it safe to order online from your website?

We take every precaution to give you a secure and safe purchase from our website. When you enter sensitive information, such as passwords, credit card information, we encrypt the transmission of that information using secure socket layer technology (SSL ).To ensure the protection of your personal information against unauthorized access. Please read more about our Privacy Policy.

Is shipping free?
  • Free shipping on all orders.

Shipments outside of the U.S. may be subject to your specific country’s tariffs, duties, value-added tax (VAT), etc These costs are your responsibility and are not included in the shipping charges on our website.

What information do we collect when you visit our website?

When you visit our website, we collect Device Information and when you purchase from our store we collect Order Information. For more information please read our Privacy Policy.

I have forgotten my password. What can I do?

To retrieve your password, click on the “forgot your password” link on the login page. Then you will receive an email to change your password.

Who do I contact if I need any help?

For any help, you can contact our friendly customer service team through contact info@globechemicalcompany.com, or fill in the Contact Us form and our team will take care of your request within a few hours.